Privacy Policy

1) Scope

This Policy applies to information we collect through:

• Our websites and pages,
• Resident portals, admin panels, and related tools,
• Communications with us (email, phone, chat, SMS), and
• Our property communication and notification services.

This Policy does not apply to content or data handled by property managers or outside service providers in their own systems when they are the controller of such data. Where we process Personal Information on behalf of a property operator or partner, we do so as their processor/service provider, pursuant to our contract.

2) Information We Collect

A) Information you provide directly

• Account & Contact: name, residence/unit information, email, phone, addresses.
• Credentials: usernames and hashed passwords (never store raw passwords).
• Support & Requests: messages, chats, support tickets, call recordings (where permitted).
• Billing (if applicable): billing contact details, tax IDs, payment metadata (we do not store full card numbers).

B) Information collected automatically

• Usage & Diagnostics: IP, browser/device type, OS, language, time zone, pages viewed, cookies, analytics identifiers.
• Messaging Telemetry: timestamps, delivery status, routing data (not message content unless required).
• Portal/Mobile Access: device identifiers, crash logs, network diagnostics.

C) Information from third parties

We may receive information from service providers, property operators, analytics vendors, carriers, or publicly available sources.

3) Cookies and Similar Technologies

We use cookies, SDKs, and similar technologies to operate the site, remember preferences, measure usage, and improve services. Blocking essential cookies may limit functionality.

4) How We Use Personal Information

• Provide, operate, secure, and troubleshoot our services.
• Manage accounts, communication preferences, and resident alerts.
• Process requests, updates, notifications, and service alerts.
• Provide support and communicate about incidents or changes.
• Improve performance, reliability, and user experience.
• Comply with legal obligations.
• With consent, send community updates and promotional information.

5) Messaging (A2P/10DLC) Disclosures

Opt-In & Consent

By submitting your phone number, verbally confirming, checking an opt-in box, or texting a keyword to our numbers, you consent to receive SMS/MMS from Flagler Residential LLC.

Opt-Out & Help

Reply STOP to opt out.
Reply HELP for assistance or contact [email protected] or 561.693.6688.

Frequency & Charges

• Message frequency varies.
• Message/data rates may apply.
• Delivery may vary by carrier.

Data & Sharing

We do not sell or share mobile numbers or consent records for third-party marketing. Service providers may process data solely to deliver messaging.

Prohibited Use

No illegal, abusive, or carrier-prohibited content (e.g., SHAFT categories).

6) Legal Bases (EEA/UK)

Where applicable, we rely on contractual necessity, legitimate interests, consent, and legal obligations.

7) How We Share Information

• Service Providers/Subprocessors.
• Carriers & Communication Partners.
• Property Operators (where we act as processor).
• Legal/Compliance authorities if required.
• Business transfers such as mergers or acquisitions.

8) Data Retention

We retain Personal Information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9) Security

We use encryption, access controls, MFA, monitoring, and other safeguards. No method is fully secure.

10) Your Privacy Choices & Rights

You may request access, correction, or deletion of your Personal Information.
Contact: [email protected] or 561.693.6688.

11) Children's Privacy

Not intended for children under 13 (or 16 where applicable). If a child provides data, contact us for deletion.

12) International Transfers

We use appropriate safeguards for cross-border data transfers.

13) Third-Party Links & Services

External services have their own privacy practices.

14) Emergency/Notification Disclosures

Certain location or identification data may be required for emergency-related features.

15) Regional Notices

California, Nevada, EU/UK notices apply where relevant. We do not sell Personal Information.

16) Changes to This Policy

We may update this Policy. The "Last Updated" date reflects the latest revision.